The Emergency at the Emergency Center
Emergencies can happen anywhere at any time to anyone. The staff at the York County 911 Center know this better than the rest of us. We all know that if there is an emergency that you call 911. The property managers for the facility knew that if they had an emergency they would call Compleat Restorations. No one knows preparedness better than the team of facility managers for the call center. The call center had a substantial sewage back-up on the morning of May 5, 2016, that affected a large portion of the building. The building itself is a unique, state-of-the-art structure featuring all of the latest in construction and technology innovation. Given the valuable and urgent services they provide to the community, no time could be spared cleaning and repairing the damage to get everything fully operational again.
Stabilization while controlling odor and contamination is the first priority in managing a sewage loss. Air scrubbers were installed immediately for the staff to address the foul smell. The challenge was accessing the areas that were affected. All rooms were on 3’ elevated floors with all of the building’s mechanical systems below that floor including plumbing, drains and HVAC. Not only was it difficult to reach the areas that were impacted, but we also had a high risk of spreading the contamination through the subfloor HVAC system. Parts of the system were taken offline, removed and replaced to eliminate the risk while the rest of the structure and systems were cleaned, disinfected and repaired. Communication between Compleat Restorations and the staff helped everyone work efficiently through the loss and get the call center back to normal in less than a week.
Being trusted by other emergency professionals for emergency services reminds our company that we must always be prepared. It is just as important for everyone to have a plan in case of an emergency. Part of that plan is knowing who to call, 911. Just as you can always count on the York County 911 Center to be there every time you have a need, you can always count on Compleat Restorations to be your ‘911’ for your property disasters.