The Flood Damage Repair Process:
Water Damage Inspection
Upon arrival, our water damage technicians perform a thorough inspection of your property to accurately asses the amount of restoration needed. This includes moisture metering and the use of infrared cameras to determine the extent of the damage and cleaning needed.
Our water damage inspection process includes:
- Determining the class and category of water damage
- Creating a comprehensive plan to restore your property
- Explaining the restoration process and answering any questions
- Working with your insurance company
Once the inspection is complete and a process is set in place, our crew initiates water extraction to halt the damage from spreading. Then, we begin the water or flood damage restoration. Our professional water extraction systems get rid of both standing water and unseen water from the flooring in your basement or on the other levels of the home. We extract moisture from the air by strategically placing dehumidifiers and air movers throughout your property.
Monitored Drying & Mold Prevention
After all of the water is removed, our team begins the drying process. All drying equipment remains in place until everything is dried to the proper Standard of Care as determined by the IICRC. The equipment is monitored daily by a technician who documents the restoration progress and performs relative humidity and structural moisture level readings.
Restoring Water & Storm Damaged Household Belongings
If the water, storm, or flood damage affects your personal belongings, Compleat works with you and your insurance company to determine what can be restored and what is an insurance replacement claim. Non-damaged items are protected from the affected area. Restorable items are transported to our facility for restoration and storage while your property is stabilized and dried.
From the smallest water leak to large-scale flood damage, Compleat Restorations is committed to taking care of any water damage in your home in a quick and efficient manner. Contact us now to learn more about our professional water damage restoration services.
Categories of Water Damage
In order to safely and properly restore your home to industry specifications, our technicians will first determine the class and category of water damage. There are three categories of water damage:
Category 1: Clean Water
This type of water originates from a sanitary source and does not pose an exposure risk. Sources of Category 1 water include water from water supply lines, melting snow or ice, rainwater or toilet tanks.
Category 2: Grey Water
This type of water has significant contamination and can contain high levels of bacteria, viruses or mold and can cause mild sickness or discomfort if you are exposed to it. Sources of Category 2 water include overflow from dishwashers and washing machines, overflow from toilet bowls, sump pump failures, broken aquariums and hydrostatic pressure seepage, which occurs when groundwater seeps through cracks in your foundation or slab. Category 2 water damage requires antimicrobial sprays and HEPA vacuuming.
Category 3: Black Water
This type of water has extreme contamination and can contain pathogens, toxins, and other harmful substances that can cause serious harm to individuals who are exposed. Sources of Category 3 water include sewage, toilet backflows, and flooding from seawater or rivers and streams. Category 3 water damage requires the removal, restoration, and proper disposal of contaminated materials in addition to antimicrobial sprays and HEPA vacuuming.
Class of Water Damage
In addition to determining the category of water damage, our technicians will also inspect your property to assess the class of water damage. While it may be difficult for non-professionals to assess how much water has been absorbed by building materials and furnishings, our water damage technicians have the knowledge and experience necessary to fully assess the extent of the damage to your property.
Class 1 Water Damage
This class represents the least severe damage. With Class 1 water damage, only a portion of a room may have been flooded, and usually, low-porous materials were affected, resulting in little water being absorbed.
Class 2 Water Damage
In this next class of water damage, a larger area has been affected by flooding and water has seeped into building materials and fabrics such as carpeting, cushions, and drapery. In properties with class 2 water damage, we usually see structural damage to building materials that need to be remedied.
Class 3 Water Damage
In properties with class 3 water damage, water has saturated the ceilings, carpet, walls, insulation, and even sub-flooring. In this class of water damage, we often see water coming from above.
Class 4 Water Damage
This class represents the most severe water damage. In properties with class 4 water damage, even materials with low water permeability like hardwood floors and concrete have been saturated and now contain moisture. This type of water damage requires specialized drying techniques.
Water Damage Repairs and Cleanup
Before true flood restoration work can begin, we have to start with the immediate concerns: standing water and damaged materials. We utilize several methods to remove standing water from your home, including high-powered pumps and wet-dry vacuums. During this part of the process, hundreds to thousands of gallons of water may be removed from your home, depending on the severity of the flooding. At this time, we will also remove any furniture and damaged material and let you know what can and cannot be restored.
Once all standing water and damaged materials have been removed, the drying process can begin. We will strategically place fans and dehumidifiers throughout the house to remove any moisture trapped in salvageable materials, as well as remove excess water from the air. For walls, we may need to remove the baseboard and drill holes into the lower portion of the wall to aid in the drying process.
During and after the drying process, our technicians will also clean and sanitize your home. If the damage is from category 2 and 3 water sources, we will utilize specially formulated antimicrobial products to clean and sanitize your floor, furnishings, personal belongings, and any other damaged surface.
Professional Water Damage Restoration
Once all water has been removed and cleaned up, the repair and construction portion of your home’s restoration can begin. Depending on the extent of the flood damage, you may only need minor repairs and cleaning, or you may need to rebuild entire areas of your home. At Compleat, not only does our team offer water damage cleanup services, but we also have full-service general contractor capabilities and storm damage restoration allowing us to better serve you at every step of the water damage restoration process. And don’t forget to contact us for any potential information or services requests you may have!