Weekend Water Loss: The Value of an Emergency Response Plan
On Sunday, April 24, 2016, Compleat Restorations was called by B&F Partners, a property management company, to assist with a water loss at Crooked Oak Professional Condominium Association. B & F Partners contacted Compleat as part of their Emergency Response Plan Protocol. Being a Compleat Restorations ERP client assures clients that they will be supported before, during, and after a loss. Perhaps most important of all is the assurance of priority services for their facilities.
This water loss was a result of a refrigerator ice-maker line failure in a third floor lunchroom that occurred on the weekend. Water ran undetected for two days, affecting multiple businesses on three levels. The damage was extensive, causing disruption to the business-as-usual routine of an average Monday.
The on-call team responded to the site in less than two hours to assess damages and make a drying plan. Their first priority was to stabilize the structure; six Compleat Restorations water trucks were dispatched to assist. Monday was approaching, and the emergency crew worked diligently to mitigate damage and minimize business disruption. The crew initiated water extraction, removed damaged ceiling tiles, and set drying equipment in place. Monday arrived and with it, the need to establish communication with business owners. A chain of command was established with the crew leader and B&F Partners. Meanwhile, containment was strategically placed in order to adhere to safe drying practices and minimize noise from equipment so that business could be conducted effectively. In an added display of professionalism, Compleat’s crews alerted office staff when work was being performed in their area. That extra level of communication was appreciated.
The structure was dried according to the proper Standard of Care and the drying equipment was removed from the site on May 5. The staff were grateful to reestablish the business-as-usual routines that they had lost when the water damage occurred. The property management company is to be commended for having an Emergency Response Plan in order to guarantee priority response from a trusted, experienced restoration team in their time of need. It saved them valuable time and money.